Water Utility Scam Alert

Watch Out For Utility Agency Imposters

May contain: hand knocking on front door, hardwood, stained wood, and door

In recent months, reports on San Diego County social media and news sites have indicated a scam is facing the community with imposter water agency representatives knocking on doors and asking to test tap water inside homes. Utility scams have rapidly increased over the past few years, and Rainbow Water is issuing a warning to the community to be on the lookout for individuals posing as employees of a water agency.

The San Diego County Water Authority, Eastern Municipal Water District, and Rainbow Water will not enter a private residence to test water. If needed, samples are taken by ratepayers and delivered to the water agency.

Tips to Avoid a Scam

All utility agency employees wear agency logo apparel, carry agency identification, and drive agency vehicles with California license plates.
Request for payment will not be solicited by a water agency at a residence, online, via email or text. Payments will not be requested by purchase of gift cards, water accessories, or water line insurance.
Water agencies will not request access to enter a residence or business without an appointment. Persons claiming to be from a water agency should be turned away and reported to local law enforcement.
Anyone who refuses to wait while you contact the water agency should be considered a fraud and reported.

Please report any incidents by phone to:

RMWD Customer Service, (760) 728-1178
San Diego County Sheriff Department Non-emergency dispatch, (858) 565-5200

Website Accessibility Policy

Rainbow Municipal Water District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Rainbow Municipal Water District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 760-728-1178

Ongoing Compliance Information

Compliance Officer

Rainbow Municipal Water District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Rainbow Municipal Water District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 760-728-1178.

Report a Website Accessibility Issue